× 24 HOUR RESPONSE LINE: For your convenience, HPUD offers 24 hour response for interruptions in water and wastewater services. Please report your concerns to our courteous staff. Please call 865-922-7547.

Business Hours

Monday – Friday: 8 a.m. to 4 p.m.
Customer Service: (865) 922-7547
Fax Line: (865) 922-8428

Holiday Schedule

Our offices will be closed during the following holidays. During these times, please call (865) 922-7547 for 24-hour assistance or login to your account to get up-to-date account information and payment options.

1/01/2020 New Years Day
1/20/2020 Martin Luther King Day
2/17/2020 President’s Day
4/10/2020 Good Friday
5/25/2020 Memorial Day
7/04/2020 Fourth of July
9/07/2020 Labor Day
11/26 & 27/2020 Thanksgiving
12/24 & 25/2020 Christmas

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Information for Customers Concerning COVID-19

Please take a moment to review our list of payment methods here. We Hope that you and your family are staying safe and healthy during this time.