Focused Investment to Meet Regulatory Standards.
To correct compliance issues in the 2000s, TDEC issued a Consent Order requiring major improvements. The Utility hired engineering experts to determine the best long-term solution; one that would eliminate the violations and prepare the plant to serve growing communities. To complete this work, the Utility invested approximately $53 million in upgrades and improvements. This focused investment serves as the foundation of our commitment to the community and our dedication to clean water. #CommittedToExcellence #HPUDBillAtWork ...

Stronger Systems. Cleaner Waterways.
In 2000, the Tennessee Department of Environment and Conservation (TDEC) began working with the Utility to address ongoing violations at the Beaver Creek Wastewater Treatment Plant (WWTP). At the time, the plant was out of compliance with its discharge permit nearly every month, and those violations continued for several years, impacting Beaver Creek. This era marked a turning point for the Utility, sparking a deep-rooted commitment to transform these challenges into a gold standard for environmental stewardship. #CommittedToExcellence #HPUDBillAtWork ...

Steady Investments. Measurable Results.
Over time, rate investments have helped reduce unaccounted-for water loss from more than 50 percent in the early 2000s to under 30 percent today. Customer water bills have funded miles of water line replacements, addressing deteriorated and undersized pipes that were leaking or no longer adequate to serve customers. Leak detection remains challenging given that water lines are buried and the District maintains more than 700 miles of water lines spanning approximately 146 square miles. #CommittedToExcellence #HPUDBillAtWork ...

A Proactive Water Loss Program Protecting Every Mile and Every Drop.
District staff manages a comprehensive leak detection program to identify and address leaks. This includes acoustic leak detection, zone metering, satellite technology, and visual inspections. We also rely on customers to report visible leaks to the District when they see them. #CommittedToExcellence #HPUDBillAtWork ...