Whether you are new to HPUD service or moving from one HPUD-served address to another, HPUD makes it easy to start or stop service.
For Homeowners, please provide:
* A service connection fee of $30 is required.
* If you want service connected the same day that you sign up, then an additional $20 fee is required.
To schedule a stop service, customers can either call us at (865) 922-7547 or email us at [email protected] (allow 2-3 business days for a reply).
For renting customers, please provide:
* A service connection fee of $30 is required.
* If you want service connected the same day that you sign up, then an additional $20 fee is required.
Establishing New Service | Application Fee | Deposit |
---|---|---|
Owner (with proof of purchase) | $30 | $0 |
Tenant (Water only) | $30 | $100 |
Tenant (Wastewater only) | $30 | $100 |
Tenant (Water and Wastewater) | $30 | $200 |
Returned Check Fee | $30 | |
Initial Sewer Inspection Fee | $30 |
Our customer service representatives are available to assist you Monday through Friday, 8:00am to 5:00pm except for major holidays (view the holiday calendar).
Email Us: [email protected]
Call Us: (865) 922-7547
Fax Us: (865) 922-1911
For Non-English speaking customers, we offer interpreter services. Please visit us at 3745 Cunningham Rd., Knoxville, TN 37918
Download our detailed fee/service schedule.