Start/Stop Service

Buying or Selling? HPUD makes it easy!

Whether you are new to HPUD service or moving from one HPUD-served address to another, HPUD makes it easy to start or stop service.

New Service

Establishing New ServiceApplication FeeDeposit
Owner (with proof of purchase)$30$0
Tenant (Water only)$30$100
Tenant (Wastewater only)$30$100
Tenant (Water and Wastewater)$30$200
Returned Check Fee$30
Initial Sewer Inspection Fee$30
Note: A service connection fee of $30 is required.
If you want service connected the same day that you sign up, then an additional $20 fee is required.
Allow one business day from start date.

Welcome Packet

This packet contains information that is good to know about your utility services as well as helpful tips on how to maintain your service lines and plumbing.

Need to Stop Service?

To schedule a stop service, customers can either call us at (865) 922-7547 or email us at [email protected] (allow 2-3 business days for a reply).

Have questions about other fees or services?

Download our detailed fee/service schedule.

Our customer service representatives are available to assist you Monday through Friday, 8:00am to 5:00pm except for major holidays (view the holiday calendar).

Email Us: [email protected]
Call Us: (865) 922-7547
Fax Us: (865) 922-1911

For Non-English speaking customers, we offer interpreter services. Please visit us at 3745 Cunningham Rd., Knoxville, TN 37918