Start/Stop Service

Buying or Selling? HPUD makes it easy!

Whether you are new to HPUD service or moving from one HPUD-served address to another, HPUD makes it easy to start or stop service.

For Homeowners, please provide:

  • New Address
  • Proof of purchase (such as a warranty deed or sales contract)
  • Valid Driver’s License
  • Valid Email Address
  • Start Date (please allow one business day notice)

    * A service connection fee of $25 is required.
    * If you want service connected the same day that you sign up, then a $40 fee is required.
Note: You can download the form and fill it out and return it to our office in person, via mail or call a customer service representative at (865) 922-7547 to email it.
An HPUD representative may contact you for setup fees and/or deposits.
Need to Stop Service?

To schedule a stop service, customers can either call us at (865) 922-7457 or email us at [email protected] (allow 2-3 business days for a reply).

Renting or Leasing? No Problem!

For renting customers, please provide:

  • New Address
  • Proof of a lease agreement
  • Valid Driver’s License
  • Valid Email Address
  • Start Date (please allow one business day notice)

    * A deposit which varies depending on the type of service is required to start service.
    * All deposits will be applied to the final bill. Any monies left over will be refunded to the customer.
Note:
You may also signup for service at the main office at 3745 Cunningham Road, Knoxville, Tennessee 37918 during business hours.
Allow 2-3 business days for online signup.
An HPUD representative may contact you for setup fees and/or deposits.
Establishing New ServiceApplication FeeDeposit
Owner (with proof of purchase)$25$0
Tenant (Water only)$25$65
Tenant (Wastewater only)$25$65
Tenant (Water and Wastewater)$25$100
Returned Check Fee$30
Initial Sewer Inspection Fee$30

Our customer service representatives are available to assist you Monday through Friday, 8:00am to 5:00pm except for major holidays (view the holiday calendar).

Email Us: [email protected]
Call Us: (865) 922-7547
Fax Us: (865) 922-1911

For Non-English speaking customers, we offer interpreter services. Please visit us at 3745 Cunningham Rd., Knoxville, TN 37918

Have questions about other fees or services?

Download our detailed fee/service schedule.