Note: You can download the form and fill it out and return it to our office in person, via mail or call a customer service representative at (865) 922-7547 to email it. An HPUD representative may contact you for setup fees and/or deposits.
Need to Stop Service?
To schedule a stop service, customers can either call us at (865) 922-7457 or email us at [email protected] (allow 2-3 business days for a reply).
Renting or Leasing? No Problem!
For renting customers, please provide:
Proof of a lease agreement
Valid Driver’s License
Valid Email Address
Start Date (please allow one business day notice)
* A service connection fee of $25 is required. * If you want service connected the same day that you sign up, then a $40 fee is required.
Note: You may also signup for service at the main office at 3745 Cunningham Road, Knoxville, Tennessee 37918 during business hours. Allow 2-3 business days for online signup. An HPUD representative may contact you for setup fees and/or deposits.
Establishing New Service
Owner (with proof of purchase)
Tenant (Water only)
Tenant (Wastewater only)
Tenant (Water and Wastewater)
Returned Check Fee
Initial Sewer Inspection Fee
Our customer service representatives are available to assist you Monday through Friday, 8:00am to 5:00pm except for major holidays (view the holiday calendar).