Start/Stop Service

Service Connections or Disconnections

To connect water and wastewater service at your residence or business, or to disconnect existing service with us, call our main office at 865-922-7547 during normal business hours. Be sure to allow at least one business day of notice to complete your request.


To establish service, you will need to provide a proof of purchase, such as a warranty deed or sales contract. We charge a service/transaction fee for all connecting customers.


Renting customers will need to provide proof of a lease agreement with the property owner, and a deposit which varies depending on the type of service you require.

Establishing New ServiceApplication FeeDeposit
Owner (with proof of purchase)$25$0
Tenant (Water only)$25$65
Tenant (Wastewater only)$25$65
Tenant (Water and Wastewater)$25$100
Returned Check Fee$30
Initial Sewer Inspection Fee$30

* All deposits will be applied to the final bill. Any monies left over will be refunded to the customer.

Backflow Preventer Testing Fees  
Charge for RP Device$45/yr 
Charge for a Double Check Device$45/6 mos 
Charge for Return Trips$40 
Grease Trap & Interceptor Inspection Fees  
Charge for Inspection$30
Charge for Return Trips$15
Dye Test Fee (per test)$50
Charge for Installation of Spigot with Meter Set$25

Have questions about other fees or services?

Download our detailed fee/service schedule.

Information for Customers Concerning COVID-19

Please take a moment to review our list of payment methods here. We Hope that you and your family are staying safe and healthy during this time.