Click on each question below to read the answer to each of the frequently asked questions.
What will I need to sign up for service?
To establish service, you will need to provide a proof of purchase, such as a warranty deed or sales contract that includes the address of the property. We charge a service/transaction fee for all connecting customers.
Renting customers will need to provide proof of a lease agreement with the property owner. This will need to have the address you are renting/leasing and move in date. A deposit will be require and the deposit varies depending on the type of service you require.
Establishing New Service
Owner (with proof of purchase)
Tenant (Water only)
Tenant (Wastewater only)
Tenant (Water and Wastewater)
Returned Check Fee
Initial Sewer Inspection Fee
* All deposits will be applied to the final bill. Any monies left over will be refunded to the customer.
What are the charges on my bill?
Your monthly bill is made up of two parts, base charge and usage charge.
A base charge, which is the same each month, helps recover the costs of providing utility services that do not change with your usage such as metering and billing costs as well as infrastructure and maintenance needs.
Usage charges change based on how much water you use during a billing cycle. Wastewater (sewer) usage charges are based upon your water usage.
If you suspect a leak, track your usage on each billing statement. Look for abnormal increases. (Note: Most people use more water in the summer than the winter when watering the lawn, filling pools, etc.)
Make sure no water is being used inside or outside of your house. Next locate your meter and check the flow indicator to see if it is moving. Or, you can take a meter reading and wait 1 or 2 hours and take another meter reading (make sure no water is used during this time). If the reading has changed, you have a leak.
After you have determined that you have a leak, the next step is to determine if the leak is inside or outside of your house.
Turn off the water at your shut-off valve. If you do not have one, turn off ALL water-using fixtures: toilets, faucets, dishwasher, washing machine, ice maker, etc.
Check the flow indicator: if it stopped spinning or if there is no symbol on the digital meter, the leak is likely inside your home.
If it is still spinning or if there is an arrow and plus symbol on the digital meter, the leak is likely outside between the meter and your house.
Things you can check:
Check the yard from the meter to the house for soft or greener areas
Water lines under the house
It is the customer’s responsibility to keep their entire plumbing system in good working order. The customer’s plumbing begins at the outlet of the meter yoke.
You may qualify for a leak adjustment if the eligible plumbing leak generates a minimum additional charge of one and one half (1.5) times the average of the past twelve (12) month’s billing period and you are enrolled in the Leak Protection. Click here for more information.
Why is HPUD taking an inventory of water service lines?
Beginning in March of 2023, you may see our crews taking an inventory of water service lines that were installed prior to July of 1988. The inventory will include both utility and customer owed portions. Click here for more information.