FAQ

Click on each question below to read the answer to each of the frequently asked questions.

What will I need to sign up for service?

To establish service, you will need to provide a proof of purchase, such as a warranty deed or sales contract that includes the address of the property. We charge a service/transaction fee for all connecting customers.

Renting customers will need to provide proof of a lease agreement with the property owner. This will need to have the address you are renting/leasing and move in date. A deposit will be require and the deposit varies depending on the type of service you require.

Establishing New ServiceApplication FeeDeposit
Owner (with proof of purchase)$25$0
Tenant (Water only)$25$65
Tenant (Wastewater only)$25$65
Tenant (Water and Wastewater)$25$100
Returned Check Fee$30
Initial Sewer Inspection Fee$30

* All deposits will be applied to the final bill. Any monies left over will be refunded to the customer.

What are the charges on my bill?

Your monthly bill is made up of two parts, base charge and usage charge.

A base charge, which is the same each month, helps recover the costs of providing utility services that do not change with your usage such as metering and billing costs as well as infrastructure and maintenance needs.

Usage charges change based on how much water you use during a billing cycle. Wastewater (sewer) usage charges are based upon your water usage.

More information on Understanding Your Bill is located under Billing & Payments.

How often does HPUD bill?

Residential and commercial customers are billed once every month.

What is your payment address?

Payment Address:
Hallsdale-Powell Utility District
P.O. Box 71449
Knoxville, TN 37938-1449

Physical address:
Hallsdale-Powell Utility District
3745 Cunningham Road
Knoxville, TN 37918

What happens to my renter deposit when I move?

Your deposit will be applied to your final bill. If there are deposit funds remaining, a refund check will be mailed to the address on file.

What information do I need to register for an online account?

To register for an online account, you will need:

  • Account Number
  • Last Name (as is appears on your bill)
  • Billing Zip Code
  • Primary Phone Number

*In order to successfully register for an online account, your information must be up to date. Please contact our main office during normal business hours to bring your account information current.

How do I read my meter?

Hallsdale-Powell Utility District has different meters throughout the district. Click here for more information.

How can I detect if I have a water leak?

If you suspect a leak, track your usage on each billing statement. Look for abnormal increases. (Note: Most people use more water in the summer than the winter when watering the lawn, filling pools, etc.)

Make sure no water is being used inside or outside of your house. Next locate your meter and check the flow indicator to see if it is moving. Or, you can take a meter reading and wait 1 or 2 hours and take another meter reading (make sure no water is used during this time). If the reading has changed, you have a leak.

After you have determined that you have a leak, the next step is to determine if the leak is inside or outside of your house.

Turn off the water at your shut-off valve. If you do not have one, turn off ALL water-using fixtures: toilets, faucets, dishwasher, washing machine, ice maker, etc.

Check the flow indicator: if it stopped spinning or if there is no symbol on the digital meter, the leak is likely inside your home.

If it is still spinning or if there is an arrow and plus symbol on the digital meter, the leak is likely outside between the meter and your house.

Things you can check:

  • Running toilets
  • Dripping faucets
  • Check the yard from the meter to the house for soft or greener areas
  • Water lines under the house
What happens if I have a water leak?
  • It is the customer’s responsibility to keep their entire plumbing system in good working order. The customer’s plumbing begins at the outlet of the meter yoke.
  • You may qualify for a leak adjustment if the eligible plumbing leak generates a minimum additional charge of one and one half (1.5) times the average of the past twelve (12) month’s billing period and you are enrolled in the Leak Protection. Click here for more information.