Report An Outage

To Request a Service Call:
Our customer service representatives are available to assist you Monday through Friday, 8:00am to 5:00pm (except major holidays). Call us at (865) 922-7547.

After Hours:
HPUD offers 24 hour response for interruptions in water and wastewater services. To report an outage after 5:00 p.m. Monday through Friday or on the weekend, please call (865) 922-7547.

During significant outages, you may experience a greater hold time or receive a busy signal due to a high call volume.

NOTE: If you are experiencing service problems or have no service, please do not send an email. Contact us at (865) 922-7547.